Frequently Asked Questions

Temporary Access (Deprecated)

Important - Deprecated Feature

Due to GCom Internet's new feature of providing a simple and secure method of accessing services prior to clients redelegating their domain to our DNS servers, the temporary access method detailed in this article is now deprecated and scheduled for full termination after Friday, 23rd June, 2017.

For more information, please refer to the knowledge base article Services Access.

Deprecated Details Follow

Prior to performing a redelegation to point a hosted domain to our DNS servers, access to services within our network will need to be performed with a special, temporary access method.

The first step in providing temporary access to your site is to determine which server you are hosted on, and therefore which server prefix you need to use in your URI references.

To determine which server is currently hosting your site or service, and which server prefix applies, you just need to log in to your cPanel and look at the server name listed in the side column.

Each server has a name of two syllables. The server prefix for each server is simply made up of the first letter of each syllable. As an example, the server prefix for the server "Tamworth" would be "tw".

Once you have the relevant server prefix, you can reference your site by way of the following URI format...

http://tmpxx.servers121.com/~admin00/

...where "xx" is replaced with the previously obtained server prefix for your server, and...

...where "admin00" is replaced with the primary cPanel administrator login name for your site.

Important

Remember to include the tilde "~" character before your cPanel administrator login name.

A trailing slash "/" is required at the end of the URI unless a specific file is referenced.

Examples of valid temporary access URI formats

http://tmpxx.servers121.com/~admin00/ would direct to the default file (usually "index.html" or similar) in the "public_html" folder. A trailing slash "/" must be provided to terminate the URI since it points to a folder.

http://tmpxx.servers121.com/~admin00/sales/ would direct to the default file (usually "index.html" or similar) in the "public_html/sales" folder. A trailing slash "/" must be provided to terminate the URI since it points to a folder.

http://tmpxx.servers121.com/~admin00/sales/contact.html would direct to the specific file "contact.html" in the "sales" folder. The URI must not be terminated with a trailing slash "/" since it is referencing a specific file

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