GCom Internet - Current Network Status

Off Server Document: http://gcom-status.blogspot.com

No Current Network Issues

There are currently no known, outstanding issues affecting the GCom Australian or USA networks.

Friday, August 19, 2011, 10:05 AM

External Network Congestion

Update - Resolved as of August 19, 11:05 AM

There is currently an outage in the external Over the Wire network which is affecting connectivity to a number of our Australian servers.

We have contacted the network concerned, and have been advised that they are aware of the issue which is related to a router encountering excessive SPI processing.

Tuesday, July 19, 2011, 10:45 AM

External Network Congestion

Update - Resolved as of July 19, 11:00 AM

There is currently an outage in the external Vocus network which is affecting connectivity to a number of our Australian servers.

We have contacted the network concerned, and have been advised that they are aware of the issue and expect to have the situation corrected very shortly.

Sunday, May 29, 2011, 08:00 PM

Network Upgrades

Update - Completed as of May 29, 10:00 PM

As preported in our news item of 21st May, GCom will be conducting network upgrades this evening between 8:00 PM and 10:00 PM.

ISP and Hosting clients will see a total loss of connectivity and services for a few periods during this window. Total anticipated outage time is expected to be no longer than 50 minutes.

Wednesday, May 11, 2011, 11:45 AM

Single Server Outage

Update - Resolved as of May 11, 12:10 PM

There is currently an outage affecting only our bushfileld server in Brisbane.

We have been in contact with the data center and a technician is investigating now. Initial advice is that a minor router upgrade may have left a UTP cable unplugged.

Tuesday, March 22, 2011, 07:15 PM

Partial Network Outage

Update - Resolved as of March 22, 08:10 PM

A failed router, upstream from our Brisbane network, is currently causing connectivity issues to some external networks.

A new router has now been installed, and the router configuration is being loaded.

An ETR of 50 minutes is expected.

Friday, January 14, 2011, 10:00 AM

Brisbane Flood Status

The flood levels in Brisbane have now peaked at a level below that of the 1974 floods, but the situation in Brisbane is still catastrophic with three quarters of the state of Queensland having been declared a disaster zone by the Queensland Premier.

Currently all our Brisbane servers are maintaining full connectivity to our external monitoring servers in Australia and USA.

Power cuts have been experienced already, and further cuts are scheduled for the CBD. Our servers have diesel backup generators, and although tanker delivery of fuel is currently impossible, NOC staff have been moving jerry cans of diesel into the data center to provide sufficient reserves for a 3 day supply.

Although we are well above the flood level, and our own servers, routers and switches should remain functioning, we are obviously dependent upon upstream services which may very well be in a much worse situation than ourselves. However, from all the information we currently have available, we are reasonably confident that services relying on our Brisbane network should see little to no downtime during this crisis situation.

We have permanent spare servers online in Sydney and USA which are configured to handle failover services for DNS and Radius, so National ISP clients should not expect interruptions to their basic internet connectivity. Email and Web Hosting services all run from Brisbane, so they would definitely be affected by an outage in Brisbane.

Tuesday, January 11, 2011, 10:44 AM

Intermittent Network Connectivity

Update - Resolved as of January 11, 04:30 PM

There is currently an external outage affecting multiple networks in Brisbane due to the current flooding situation. The outage is causing intermittent latency and connectivity issues for users accessing a range of our Brisbane based servers.

The problem occurred when a major interstate optic fiber dropped out of the Vocus network. The full details are sketchy, but it appears that multiple node locations were flooded shortly after the Brisbane River broke its banks. Routing was initially modified to move away from Vocus and onto a backup through Optus, but the Optus cable was subsequently also dropped. The data center that brings the backup transit in from Optus is now sandbagging.

We're told by staff in the location that the situation is catastrophic. The general reports are that the flooding is now expected to peak at a point greater than that of the 1974 Brisbane floods.

Although the fault is outside of our network, and therefore also outside of our control, we do apologise for this atypical disruption to service for clients with affected servers. We will keep this posting up to date as significant details become available.

For more details related to the Brisbane situation and the flood relief donation programme, please browse to...

http://www.couriermail.com.au/news/breaking-news/floodrelief