Frequently Asked Questions

Creating an Email Account

Within the context of cPanel, email handlers can be created as either email accounts or forwarders.

The correct method of receiving incoming email for your domain is by way of an email account. Email forwarders should be reserved solely for managing email internally within your domains which are locally hosted for email. The forwarding of your domain's incoming email to external networks is no longer a reliable, safe or responsible method of email handling. External forwarders have been deprecated on our network since early 2017, and users should expect external forwarders to eventually be fully disabled on all GCom Internet public hosting servers.

To Create an Email Account

  1. Log in to cPanel.
  2. Find and click on the "Email Accounts" icon.
  3. Click on the "Create" button.
  4. Enter the user name of your desired email address.
  5. Enter your desired password.
  6. Enter a suitable mailbox quota.
  7. Set "Plus Addressing" as preferred - Choose "Do Not..." if unsure.
  8. Click on the "Create" button.

Collecting Email

Once you have created an email account, any incoming email addressed to the account will be received and stored on your server waiting for your subsequent retrieval and removal.

As detailed in our standard hosting policies, clients are required to regularly collect and delete all email stored in all mailboxes.

You can access your email either via your webmail interface or by collecting it via your local email programme. To configure your local email application, the values you need for an example email account of fred@your-domain.com are...

Email Address fred@your-domain.com
POP3 / IMAP Server mail.your-domain.com
POP3 Port 110
POP3 Encrypted Port 995
IMAP Port 143
IMAP Encrypted Port 993
Connection Security / Encryption STARTTLS or TLS
User Name fred@your-domain.com (not just fred)
Password Whatever you configured

Sending Email

GCom Internet provides incoming SMTP services for your hosted domain, and also provides outgoing SMTP for low-level email items created at your server, either via your webmail interface or by other server based applications.

However, for sending email from locations external to your hosting server, you must always use an external SMTP server, with which you have a sending-enabled account, to handle all outgoing email items.

You will not be able to successfully send from a remote location if you set your SMTP server to your hosting server.

In most cases, you will find you can use your connecting ISP's SMTP for sending without any additional cost, or you can optionally create a free or paid account with a dedicated SMTP service provider such as...

www.smtp2go.com

Alternatively, if your connecting ISP does not provide you with a sending-enabled SMTP service which you can use with your own domain, and you do not wish to use a free or paid external SMTP service, you can purchase a high availability remote SMTP addon for your hosting account which is powered by the rock-solid Amazon SES infrastructure. For more information, please refer to our email relaying page at...

www.gcom.net.au/email-relaying.html

If you have purchased an SES Email Relaying addon, then using an example domain of your-domain.com, you can send email from anywhere in the world using the following SMTP configuration...

SMTP Server smtp-global.your-domain.com
SMTP Port 587 (optionally 465 or 25)
Connection Security / Encryption STARTTLS or TLS
User Name As provided in your setup email
Password As provided in your setup email

Please note that GCom Internet does not provide support for issues related to the sending of email via third party SMTP servers.

Important

An email account is a virtual mailbox which accepts email sent to your server, and which stores that email on your server for subsequent retrieval via your local email program or your server's webmail interface.

At the simplest level, email accounts and forwarders should be unique. You should not use the same name for an email account as for a forwarder unless you actually have a reason for doing so, and unless you fully understand the consequences of such a configuration.

It is important to remember that when an email account and forwarder exist for the same name, email sent to that address will be handled by both the email account and the forwarder. A copy will be stored on your server by virtue of the configured email account, and a copy will be sent to the configured target email address by virtue of the forwarder.

If you do create duplicate email accounts and forwarders for a special purpose, you must be sure to regularly empty the associated email account as required by our standard hosting policies. Otherwise email items will remain on your server wasting your disk space. Once the space allocated to your email account is exhausted, individuals sending you email will receive a "mailbox full" bounce message even though the forwarder will still function.

Although the duplication of accounts and forwarders can be an extremely useful tool when you need to send copies of email received by one user to another on-site user, you definitely need to carefully think about the email routing and storage which will result from your specific configuration.

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