Frequently Asked Questions

Logging in to Webmail

To log in to webmail, you require three items...

  1. Your webmail web address
  2. Your full email account address
  3. Your email account password

Your Webmail Web Address

If your domain has been correctly delegated to our DNS servers, and you have a standard hosting account where all your domain services are hosted by GCom Internet, then your webmail will be located at a URI of the format...

If your domain has been correctly delegated to our DNS servers, but you have a non-standard configuration where your "www" host is pointed to an external location, then you can access your webmail via a URI of the format...

If your domain has not yet been delegated to our DNS servers, then you can access your webmail via a specially crafted URI on our own domain independent of your own domain's delegation. This URI is constructed in part from your primary hosted domain name (not alias or addon domains) and uses a host name created by replacing all "." characters in your domain with "-" characters. As an example, for a primary hosted domain of...

...we will create a special URI for you of...


When you log in to your webmail using any of the above methods, you will be automatically redirected to the correct physical server hosting your account. As your account can dynamically move between physical servers at any time, you should never rely on a bookmark of the final destination to regularly access your webmail. Only the above URI formats should be used to access your webmail.

Your Email Password

The safe storage of your email password is entirely your responsibility.

GCom Internet never records or stores end-user passwords. All logins on our network are handled by *nix hash challenges where the original password value is never required to be known at our end.

If you lose or forget your email password, you can perform an email password reset via your cPanel.

To Log in to Webmail

  1. Browse to your webmail web address.
  2. Enter your full email account address.
  3. Enter your email account password.
  4. Click on the "Log in" button.

From the selection of webmail interfaces presented to you, choose the one you prefer. GCom Internet recommends using the Horde interface unless you have a specific reason not to do so.