Frequently Asked Questions

Performing a File and Directory Restoration

It is essential that you regularly make and retain your own local backups of your virtual environment.

GCom Internet makes daily, weekly and monthly backups of all servers, but these are primarily held for our own internal server management purposes. The ultimate responsibility for backing up your virtual environment, and retaining those backups, always rests ultimately with you as the account owner.

However, having stated the above for clarity, we do make our own system backups available for you to access at any time to enable self-restoration of your virtual environment right down to an individual file level.

To Perform a File and Directory Restoration

  1. Log in to cPanel.
  2. Find and click on the "File and Directory Restoration" icon.
  3. Manually enter a path to restore, or browse for a path to retore.
  4. Click on the "Show Backups" button or link for the chosen path.
  5. Wait for any available restoration points to be displayed.
  6. Locate the desired backup version of the file or directory.
  7. Click on the "Restore" link.


Performing a file or directory restoration will overwrite the existing files in your virtual environment with the respective data contained in the backup version you use to perform the restoration.

For safety, it is often sensible to perform an additional partial backup of the existing state of your virtual environment immediately prior to performing a restore operation.

Usually, file and directory restorations are performed only for files and directories in the public_html folder, or subfolders of the public_html folder. Please be certain you understand the consequences of your actions if you choose to perform a restoration to any location not within or below the public_html folder.