Frequently Asked Questions

Performing a File Restoration

It is essential that you regularly make and retain your own local backups of your virtual environment.

GCom Internet makes daily, weekly and monthly backups of all servers, but these are primarily held for our own internal server management purposes. The ultimate responsibility for backing up your virtual environment, and retaining those backups, always rests ultimately with you as the account owner.

However, having stated the above for clarity, we do make our own system backups available for you to access at any time to enable self-restoration of your virtual environment right down to an individual file level.

To Perform a File Restoration

  1. Log in to cPanel.
  2. Find and click on the "File Restoration" icon.
  3. Locate and select the desired file to be restored.
  4. Wait for any available restoration points to be displayed.
  5. Locate the desired backup version of the file.
  6. Click on the "Restore this Version" button.


Performing a file restoration will overwrite the existing file in your virtual environment with the data contained in the file version you use to perform the restoration.

For safety, it is often sensible to perform an additional partial backup of the existing state of your virtual environment immediately prior to performing a restore operation.

Usually, file restorations are performed only for files in the public_html folder, or subfolders of the public_html folder. Please be certain you understand the consequences of your actions if you choose to perform a file restoration to any location not within or below the public_html folder.