Frequently Asked Questions

Creating a Forwarder

Within the context of cPanel, email handlers can be created as either email accounts or forwarders.

The correct method of receiving incoming email for your domain is by way of an email account. Email forwarders should be reserved solely for managing email internally within your domains which are locally hosted for email. The forwarding of your domain's incoming email to external networks is no longer a reliable, safe or responsible method of email handling. External forwarders have been deprecated on our network since early 2017, and users should expect external forwarders to eventually be fully disabled on all GCom Internet public hosting servers.

To Create a Forwarder

  1. Log in to cPanel.
  2. Find and click on the "Forwarders" icon.
  3. Click on the "Add Forwarder" button.
  4. Enter the user name of the address you wish to forward.
  5. Leave the "Forward to Email Address" radio button selected.
  6. Enter the full destination "Forward to Email Address".
  7. Leave all other options set to the default.
  8. Click on the "Add Forwarder" button.


At the simplest level, email accounts and forwarders should be unique. You should not use the same name for an email account as for a forwarder unless you actually have a reason for doing so, and unless you fully understand the consequences of such a configuration.

It is important to remember that when an email account and forwarder exist for the same name, email sent to that address will be handled by both the email account and the forwarder. A copy will be stored on your server by virtue of the configured email account, and a copy will be sent to the configured target email address by virtue of the forwarder.

If you do create duplicate email accounts and forwarders for a special purpose, you must be sure to regularly empty the associated email account as required by our standard hosting policies. Otherwise, email items will remain on your server wasting your disk space. Once the space allocated to your email account is exhausted, no further email sent to the related email address will be accepted, and neither the email account nor the forwarder will receive the incoming item.

Although the duplication of accounts and forwarders can be an extremely useful tool when you need to send copies of email received by one user to another on-site user, you definitely need to carefully think about the email routing and storage which will result from your specific configuration.