Frequently Asked Questions

After a client has performed a redelegation to point their hosted domain to the GCom Internet DNS servers, access to services within our network will normally be achieved with addressing relative to the hosted domain. We refer to this as the normal access method.

However, prior to performing a redelegation to point a hosted domain to our DNS servers, access to services within our network will need to be performed with addressing fully independent of the hosted domain name. We refer to this as the pre-delegation access method.

To provide clients with a pre-delegation method of accessing their services, we create a specially crafted subdomain on our own aliases121.com domain. This subdomain is constructed in part from the client's primary hosted domain name (not alias or addon domains) and uses a host name created by replacing all "." characters in the domain name with "-" characters. As an example, for a primary hosted domain of...

domain.com

...we will create a special aliases121.com subdomain for the client of...

domain-com.aliases121.com

The aliases121.com subdomain will appear in the client's cPanel as a standard alias domain. All accounts are provided with one extra alias domain above their plan quota to allow for the special aliases121.com alias. This special alias should not be deleted, modified or used for any general purposes such as creating email accounts or redirections.

The following table provides a quick reference of normal and pre-delegation access addresses for common services within the GCom Internet network.