Frequently Asked Questions

Logging in to Webmail as Admin

Within each cPanel account, a reserved mailbox is created in the name of your cPanel user name

This mailbox is used by cPanel to store special notifications such as bounce messages for undeliverable email items generated by on-server applications, and other sundry items. It is important that you regularly check these items and delete them from your server after dealing with them.

You should never use this reserved email account for sending email.

You should never create any other email address based on the cPanel user name of your account.

You can configure your local email client to collect these items by POP3 or IMAP, or you can manage them completely via your webmail.

To log in to webmail as admin, you require three items...

  1. Your webmail web address
  2. Your cPanel user name
  3. Your cPanel password

Your Webmail Web Address

If your domain has been correctly delegated to our DNS servers, and you have a standard hosting account where all your domain services are hosted by GCom Internet, then your webmail will be located at a URI of the format...

http://www.your-domain.com/webmail/

If your domain has been correctly delegated to our DNS servers, but you have a non-standard configuration where your "www" host is pointed to an external location, then you can access your webmail via a URI of the format...

http://www1.your-domain.com/webmail/

If your domain has not yet been delegated to our DNS servers, then you can access your webmail via a specially crafted URI on our own aliases121.com domain independent of your own domain's delegation. This URI is constructed in part from your primary hosted domain name (not alias or addon domains) and uses a host name created by replacing all "." characters in your domain with "-" characters. As an example, for a primary hosted domain of...

your-domain.com

...we will create a special aliases121.com URI for you of...

http://your-domain-com.aliases121.com/webmail/

Important

When you log in to your webmail using any of the above methods, you will be automatically redirected to the correct physical server hosting your account. As your account can dynamically move between physical servers at any time, you should never rely on a bookmark of the final destination to regularly access your webmail. Only the above URI formats should be used to access your webmail.

Your cPanel User Name and Password

Your cPanel user name and initial password appear in your "Welcome Aboard" email. We retain a record of your user name at all times, but the safe storage of your password is entirely your responsibility.

We hold no record of your password, and it is never stored in a readable or recoverable format anywhere in our system.

If you lose or forget your cPanel password, we will need to perform a full password reset on your server for you.

To Log in to Webmail as Admin

  1. Browse to your webmail web address.
  2. Enter your cPanel user name.
  3. Enter your cPanel password.
  4. Click on the "Log in" button.

Unlike other email accounts, do not include @your-domain.com in the user name when logging in.

From the selection of webmail interfaces presented to you, choose the one you prefer. GCom Internet recommends using the Horde interface unless you have a specific reason not to do so.

Important

For reasons of basic security, the reserved admin email address of cPanel should never be used for sending general email items. Doing so, unnecessarily exposes your cPanel user name to the general public. The address should be reserved solely for cPanel administrative purposes.

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